【作 者】：
刘名卓， 李昊森， 童 琳， 王汩才
【关 键 词 】：
教育信息化； 政府购买服务； 教育信息化服务
【栏 目】：
教育信息化
【中文摘要】：
近几年，我国政府加大了向社会力量购买教育信息化服务的力度，鼓励与吸引更多有资质的企业或机构参与到教育信息化服务工作中来，共同促进教育信息化服务的供给侧改革。研究采用文献分析与问卷调查法，针对购买了教育信息化服务区域学校的教育信息化管理者和教师进行了调研，以期管窥当前我国教育信息化服务现状和面临的挑战。调研发现：（1）政府购买服务时大多主要基于“功能驱动型”理念，重功能而轻服务，重购买行为本身而对购买后的支持服务重视不足；（2）部分服务条件还有待加强与完善，还不能完全满足师生的教育教学需求；（3）服务手段单一，政府、学校和师生间还未形成一种成熟的服务业态，对各利益主体的职责、定位、合作机制等还缺乏深入研究；（4）第三方服务在服务质量的所有维度上都没有达到教师的期望值。文章针对这些问题和发现提出了相应建议。
【英文摘要】：
In recent years, Chinese government has increased its efforts to purchase educational informatization service from social organizations, encouraged and attracted more qualified institutions and enterprises into the work of educational informatization service, and jointly promoted the supply-side reform of educational informatization services. By means of literature analysis and questionnaire survey, this paper investigates the managers and teachers who have purchased educational informatization services in regional schools, in order to explore the current situation and challenges of educational informatization services in China. The research finds that (1) the government purchases services are mainly "function-driven", stressing the function rather than the service, and paying more attention to the purchase behavior rather than the post-purchase support service. (2) The conditions of some services need to be strengthened and improved, which cannot fully meet the educational needs of teachers and students. (3) The means of the service are single, and a mature form of service has not yet been formed among the government, schools and teachers and students. Moreover, there is still a lack of in-depth research on the responsibilities, location and cooperation mechanism of each stakeholder. (4) The third-party service fails to meet the expectation of teachers in all dimensions of service quality. This paper puts forward some suggestions to solve these problems and discoveries.